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POLICIES

24 HOUR CANCELLATION POLICY

If you must cancel or reschedule any appointment, please provide us with 24-hour notice. A 24-hour notice of cancellation is required to avoid being charged 50% for the service.

 

NO SHOWS

No shows will be charged 100% of service amount

Appointments made within a 24-hour period (day of) that needs to cancel must do so within 2 hours of scheduled appointment or will be charged 50% of service price

please understand that it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. Please feel free to call and check any appointments if you are unsure.

 

TARDY POLICY

Clients will generally be allowed a 5-10-minute grace period depending on the service.  After that time, we will call to confirm arrival. If not, you may have to forgo parts (examples: style/blowout at the end of a hair appointment) of the service in order to keep it in the time allotted for you.  Please, always call if running late.

 

PRODUCT POLICY

Clients have 30 days to return any unopened product and must have a receipt. All refunds will be in the form of store credit.

 

COLOR GUARANTEE

Color is guaranteed for 30 days only if the client purchases and uses the recommended shampoo and conditioner from the salon to maintain the longevity of the color.

 

Service Policies

All special offers/discounts must be mentioned at time of appointment booking.

 

All services need to be reserved with a major credit card.

Please arrive 15 minutes prior to your service in order to complete the health questionnaire, change clothes and relax.

 

Children under the age of 18 must be accompanied by a parent or guardian.

 

All prices are subject to change without notice.

For your convenience we accept Visa, MasterCard, and Discover. NO personal checks. Tips are cash only, please. Walk-ins are welcome.

 

© 2016 RK SALON

835 W Sheridan Rd • Chicago IL 60613

 (773) 687-9350